The PAL Airlines cancellation policy is designed to give travelers flexibility while ensuring clarity about refunds, fees, and rebooking options. Whether you booked a domestic or international flight, it’s important to understand how cancellations work before making changes. For quick support, passengers can also call 1-800-228-2760, the official PAL Airlines customer service number.
PAL Airlines' (Philippine Airlines) cancellation policy depends on the fare type, whether the cancellation is voluntary or involuntary, and the destination. Voluntary cancellations are subject to fare rules and potential fees, but a 24-hour risk-free cancellation window is provided for tickets with U.S. segments purchased at least seven days before departure. Involuntary cancellations, such as those caused by the airline, allow for a full refund or rebooking.
PAL Airlines generally allows customers to cancel a booking within 24 hours of purchase for a full refund, as long as the ticket was booked at least seven days before departure. If you fall within this time frame, you can cancel online or by calling 1-800-228-2760.
If you cancel after the 24-hour window, PAL Airlines applies certain fare rules depending on your ticket type:
Refundable tickets – Eligible for partial or full refunds, minus any service charges.
Non-refundable tickets – No cash refund is provided, but you may be able to receive travel credit.
Promotional fares – Typically non-refundable but may allow rebooking with a fee.
For detailed information about your specific booking, PAL recommends contacting customer care directly at 1-800-228-2760.
Instead of canceling completely, PAL Airlines allows many passengers to rebook their flight for a later date. Rebooking fees depend on your fare category and route. In some cases, fare differences may apply. Travelers are encouraged to manage this online, but calling 1-800-228-2760 can help you get personalized assistance.
If you miss your flight without prior cancellation, your ticket may be marked as a no-show, and you could lose its full value. To avoid this, it’s always best to cancel in advance or call 1-800-228-2760 for help.
Visit the official PAL Airlines website.
Go to the “Manage Booking” section.
Enter your reservation details.
Select “Cancel” and follow the prompts.
For additional help, call 1-800-228-2760.
Refunds are usually processed back to the original payment method.
Travel insurance, if purchased, may cover non-refundable fares.
Always review the fare conditions before booking to understand possible fees.
For urgent cancellations, the fastest method is calling 1-800-228-2760.
The PAL Airlines cancellation policy offers a fair balance of flexibility and structure. Passengers have the option to cancel within 24 hours for a full refund, rebook with minimal hassle, or request refunds based on ticket type. However, each fare class comes with its own rules, so checking in advance can save you money and stress.